Privacy Policy
Introduction
Version: 1.0
Effective Date: 11th August, 2025
Last Reviewed: 11th August, 2025
Owner: Speakydoo
Applies to: All Speakydoo users, employees, contractors, trainers, mentors, third-party service providers.
Speakydoo Privacy Policy
Last Updated: 12 August 2025
Speakydoo (“we”, “us”, “our”) is a digital platform offering English learning services in Australia and India. We are committed to protecting your privacy and adhering to both the Australian Privacy Act 1988 (APPs) and India’s Digital Personal Data Protection Act 2023 (DPDP Act). This policy details how we collect, use, store, and safeguard your personal information.
Scope & What We Collect
We collect only the personal data necessary to provide, improve, and secure our services:
Identity & Contact: Name, email, phone, residential address
Profile & Learning Details: Preferences, language level, progress, goals
Account Data: Login credentials, user settings
Usage Data: IP address, browser type, activity logs, cookies
Payment Information: Transaction records, billing data (payment processed by third-party partners; card data not stored by us)
Legal Basis for Processing
We process your information based on:
Consent, where required (e.g., marketing, recording sessions)
Contractual necessity, to administer courses
Legitimate interests, such as improving services and detecting fraud
Legal obligations, including taxation and compliance requirements
Vital interests, in cases of emergency or safeguarding
How We Use Your Information
We use collected data to:
Deliver, personalise, and improve educational services
Manage user accounts and enrolments
Process payments and send administrative communications
Provide technical and customer support
Conduct research and analytics to improve the experience
Enforce platform security and compliance
Send marketing updates, where consent is obtained
Sharing & Third-Party Disclosure
We share information only with trusted parties, including:
Service providers: Hosting, analytics, payments, communication tools
Tutors: Limited required information for course delivery
Regulatory bodies: When legally required
Business transfers: In events like acquisitions (safeguarded by contract)
We do not sell or trade personal data.
Cookies, Tracking & Analytics
We use cookies and tracking technologies for:
Essential site functionality (login, preferences)
Analytics, performance measurement
Personalisation and marketing (with consent)
Cookies can be disabled in your browser, though this may limit functionality.
Data Security & Retention
We protect data through encryption, role-based access, and secure development practices. Data is retained only as long as necessary to fulfil its purpose or meet legal obligations, after which it is securely deleted.
Your Rights
In Australia (under APPs):
Access your personal data
Correct inaccuracies
Complain to us or the OAIC if dissatisfied
In India (under DPDP Act 2023):
Access, rectify, or erase your data
Withdraw consent for processing
Raise grievances with our Grievance Officer
Escalate issues via the Data Protection Board of India
Children’s Privacy
Where learners are minors, data is collected only with parental or guardian consent, and used solely to provide education. Parents/guardians can request access, correction, or deletion at any time.
Cross-Border Transfers
Data may be processed in Australia, India, or by third-party service providers located elsewhere. We ensure lawful and secure transfers, including appropriate safeguards.
Marketing Communications
We adhere to Australia’s Spam Act 2003 and Indian regulations:
Marketing is only sent with your explicit consent
You can unsubscribe at any time
Linking & Third-Party Sites
We may link to external platforms that have independent privacy policies. We are not responsible for their practices.
Updates to This Policy
Any changes will be posted here with the updated date. Continued use of our services implies acceptance of the changes.
Contact Us
Australia
Privacy Officer
Email: admin@speakydoo.com
India
Grievance Officer
Email: admin@speakydoo.com
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